Name: BuyBack
Price range: $$

Question 1

How do I get a quote for my device?

Accepted Answer

Getting a quote is simple! Select your device category from our homepage or navigation menu, choose your specific device model, and answer a few questions about its condition. You'll receive an instant quote that's valid for 15 days.

Question 2

How long is my quote valid?

Accepted Answer

All quotes are valid for 15 days from the date of issue. This gives you plenty of time to decide and ship your device to us.

Question 3

What condition does my device need to be in?

Accepted Answer

We accept devices in all conditions! Whether your device is in perfect working order, has a cracked screen, water damage, or doesn't power on at all, we'll make you an offer. The quote amount varies based on the condition you select and the criteria your device falls under. Carefully read through condition types to evaluate which condition your device best fits. Inaccurate offers delay your payout and can result in revised offers.

Question 4

How do I ship my device?

Accepted Answer

How do I ship my device?

Question 5

Do I need to include accessories?

Accepted Answer

You don't need to include accessories like cases or original packaging. Including original non-required accessories will not increase your device's value. The only required accessory is the charger for Macs - not supplying this can reduce your payout.

Question 6

How should I prepare my device before shipping?

Accepted Answer

How should I prepare my device before shipping?

Question 7

Is my data secure?

Accepted Answer

Absolutely! We take data security seriously. All devices undergo certified data destruction processes that meet or exceed industry standards. We ensure all personal information is completely and securely erased before any device is resold or recycled.

Question 8

When will I receive my payment?

Accepted Answer

When will I receive my payment?

Question 9

What if my device condition doesn't match what I selected?

Accepted Answer

What if my device condition doesn't match what I selected?

Question 10

What payment methods do you offer?

Accepted Answer

What payment methods do you offer?

Question 11

Can I track my device shipment?

Accepted Answer

Can I track my device shipment?

Question 12

Do you accept devices from businesses or organizations?

Accepted Answer

Do you accept devices from businesses or organizations?

Question 13

Can I cancel my order?

Accepted Answer

You can cancel your order at any time before shipping your device. Once your device is in transit or received by us, cancellation options depend on the processing stage. Contact us immediately if you need to cancel an order in progress.

Question 14

Do you buy locked devices?

Accepted Answer

We accept carrier-locked devices, but they typically receive lower offers than unlocked devices. However, we cannot accept devices that are iCloud locked, Google account locked, have any activation locks enabled, or have been reported lost or stolen.

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